iOS app / FAQ Top
We have posted frequently asked questions from our customers. Please check before making inquiries.
FAQ : System
FAQ-s010 : The app can not be successfully downloaded.
[Answer] Depending on the operating status or the communication status of iOS device, the app may not be downloaded successfully. There may be a phenomenon that the icon remains downloading or you can not run the app even though the downloading is completed. In that case, please download the app again.
- Open App Store.
- Open the App Store app.
- On an iPhone : Tap Updates, then tap Purchased.
- On an iPad: Tap Purchased.
- Tap "Not on This [device]."
- Find the app that you want to download, then tap download icon. The app downloads to your device.
# Please refer to the following Apple support page for this solution.
https://support.apple.com/en-us/HT201272
FAQ-s011 : The installed app quits unexpectedly, it stops responding, or does not start up.
[Answer] Depending on the operating status of the iOS device, free memory, operation settings, conflicts with other applications and etc., the app might suddenly end, or may not respond, or may not start up. In that case, please try the following methods.
1) Restart the app.
2) Restart your device.
3) Check for iOS and app updates.
4) Install another app from the App Store.
5) Delete and reinstall the app.
# Please refer to the following Apple support page for this solution.
https://support.apple.com/en-us/HT201398
FAQ-s012 : Please let me know the iOS device reset method.
[Answer] It depends by the iOS devices how to reset/restart. Please refer to the following Apple support page.
https://support.apple.com/en-us/HT201559
FAQ : Common
FAQ-c001 : What kind of terminal does the App run on? Are there any Apps that run on Android devices?
FAQ-c003 : No sound input. Measurement display such as measured values and graphs is not available.
FAQ : Environment
FAQ-e006 : FAQ-e007 : How to get the log data of "Vibroscope".
FAQ-e008 : FAQ-e008 : What is the maximum frequency that can be measured with "Vibroscope"?
FAQ-e014 : FAQ-e014 : What is the background noise? Its influence?
FAQ : Audio
FAQ-a002 : FAQ-a002 : Reference level 0dB of "Audio Frequency Analyzer" (AFA) ?
FAQ-a007 : FAQ-a007 : How should I connect iPhone/iPad to the audio system in a signal generation app?
FAQ-a013 : FAQ-a013 : What is "Octave Band Noise"?
Inquiries
Please contact us with the following details if you have any comments or questions regarding our products and service. In addition, if you can inform us of opinions and requests, we will consider it as a reference for future product development.
- Support desk : support_ap＊toon-llc.com
(NOTE: Please change the star mark "＊" of this e-mail address to the at sign "@". The display of our support e-mail address has been changed to prevent spam. Please change to the correct address and send e-mail. )
- 1. Application name
- 2. Device model
- 3. iOS version
- 4. Country you live
- 5. Details about your requests or problems.
Please be noted that we may receive some time to answer your question. Support Desk mail is a received-only address, we will not reply from this address.
If you have restrictions such as receiving domain designation on your designated e-mail address, please set so that you can receive e-mails coming from our domain "toon-llc.com".
If you are using Gmail with "@gmail.com", due to Google's security enhancement in March 2022, some of our customers who have contacted our support have been unable to receive emails from us.
We may post and guide the information on official website or blog for our product's specifications, defects, correspondence etc.
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